Using the QuickBooks application is the most effective strategy that most business owners opt for. However, sometimes, users face a few problems that can interfere with the productivity of the business functions, and one such case is QuickBooks invoices not being received.

There are multiple reasons that clients not getting invoices through the QuickBooks application. In this article, we will dicuss why clients could not receive invoices through the QuickBooks application with some practical solutions.

About QuickBooks Invoices Not Being Received Issue

Clients do not get their invoices after sending them, which is a common problem that most QuickBooks users experience. In this issue, customers do not receive the invoices through QuickBooks via email. There are many reasons behind this issue, which we will explain in this section.

Why are Clients Not Receiving Invoices Through QuickBooks?

Understanding the reasons might help you to determine the easy and useful solutions to resolve this problem. Also, as a QuickBooks user, you must be mindful of what prevents clients from getting invoices through the QuickBooks application.

1. Sometimes, the blocked domain can be responsible for the client not getting their invoices.

2. Incorrect email preferences configured are one of the reasons that users send invoices, but clients cannot get them.

3. Also, one of the primary reasons that QuickBooks invoices are not being received is to damage the company file.

4. Incorrect installation of Microsoft Outlook might be the reason why customers cannot get their invoices properly.

5. Slow and unstable internet connectivity is one of the primary factors users might face while sending invoices. 

What are the Signs of QuickBooks Invoices Not Being Received?

When you are facing some difficulty while sharing invoices with the clients or customer cannot get their invoices, it implies an issue in the system. Some of the symptoms are below.

1. QuickBooks would not start again after shutting down.

2. The system display will freeze and become unresponsive.

3. The QuickBooks software takes time to respond to the commands you enter through the keyboard or mouse.

Troubleshooting Steps to Fix QuickBooks Invoices Not Being Received

As a user, you are updating QuickBooks Desktop to the recent version so that you can deliver invoices smoothly to your clients and your customers can also receive the invoices on time. However, you might encounter some error messages, which you can remove by following some steps.

1. First, click on the Update to the Latest Release page.

2. Then, you must confirm that you choose your product. If not, then press the Change link and select your QuickBooks product.

3. Now, press the Update option to download the update file.

4. Next, click on Setup Automatic Updates to understand how to set QuickBooks to download and install the newest updates automatically.

After that, verify to set up your email in QuickBooks Desktop.

Using Outlook to Deliver Invoices But Not Being Received

Let me guide you through what you must do when you usually forward invoices using Outlook, but the error message pops up on the screen. You do not need to worry about this; it is typically a setting issue. 

●     Modify your admin privileges

Confirm that QuickBooks is not set to run as an administrator automatically.

1. First, shut down the QuickBooks Desktop.

2. Now, open the Start menu from the window

3. Next, in the search bar, type QuickBooks, right-click on it, and press on Open file location.

4. Right-click the QuicBooks.exe file and hit on the Properties option.

5. After that, go to the Compatibility tab and press it.

6. Delete the tick mark and Run this program as the Administrator option. If the option is grayed out, choose Show Setting for All Users.

7. Lastly, choose the Apply option and then OK.

●     In QuickBooks, change your email preferences

1. First, go to the Edit menu, press it, and then click on the Preferences in QuickBooks. Also, you can open and sign in to Outlook if you are operating Microsoft Outlook with Microsoft Exchange Server.

2. Now, click on Send Forms and press My Preferences.

3. Go to Outlook as your email option and press OK.

Try to deliver email from QuickBooks. If you still notice an error, then toggle your preferences.

1. First, go to the Edit menu and then click on Preferences.

2. Now, choose Send Forms and press the My Preferences tab.

3. Next, click on the QuickBooks E-mail or Webmail, and press OK.

4. Then, repeat the procedure, return to the My Preferences tab, go to Outlook, and press OK.

5. Shut down the QuickBook and all other processing programs.

6. Start again your system. 

●     Review your Internet Explorer email preferences

QuickBooks operates Internet Explorer to use web services in the background. You are required to reset your email preferences there.

1. First, close the QuickBooks if it is open.

2. Now, go to the Internet Explorer and open it.

3. Next, press Tools, go to the Settings menu, and click Internet options.

4. press the Program tab and click on Set Programs.

5. Then, choose Set your default programs and press the email service you want to use.

6. Click to Apply and then Press OK.

7. Lastly, shut down the Internet Explorer. 

●     Fix your MAPI32.dll

This procedure can be challenging for the regular computer user. If you are a confident computer or have been operating the QuickBooks application for years, then you can follow the steps below. Otherwise, you can contact an IT expert for further assistance.

First, operate the test to compress the issue:

1. First, restart your system.

2. Now, open Microsoft Word and make a new document.

3. Next, go to the File menu, choose the Send option, and press Email as PDF Attachment.

If you are able to send email from Microsoft Word but not in QuickBooks, then follow the procedure that might fix your MAPI32.dll:

1. Shut down all the background processing programs.

2. Now, open the Start menu from the Windows.

3. Again, in the search bar, type File Explorer and open it.

4. Next, in the search bar, type C:\Windows\System32.

5. Searching for Fixmapi.exe and follow the on-screen guidelines to fix this issue.

6. Lastly, restart your system to resolve this problem.

Final Words!

QuickBooks invoices not being received is a general problem that most QuickBooks users are going through while delivering the invoices to their clients. Generally, in that situation, the user forwards the invoice, but on the other hand, the clients do not get it. There are several factors behind this issue of clients not receiving their invoices, which we have already explored through this article, along with some valuable solutions.