U.A.E. Business Process Outsourcing (BPO) Market is expected to gain market growth in the forecast period of 2022 to 2029. Data Bridge Market Research analyses that the market is growing with the CAGR of 7.6% in the forecast period of 2022 to 2029 and expected to reach USD 7,366,150.68 thousand by 2029.

The increased preference for cloud technology, AI, and other automation techniques are expected to drive the U.A.E. business process outsourcing (BPO) market. The exponential rise in data of enterprises will lead the companies to get outsourcing services for managing and finding real-time insights from their data. This factor may drive the U.A.E. business process outsourcing (BPO) market.

However, rising data security concerns due to external hacks and internal security lapses, and stringent government policies of different nations may act as major factors restraining the growth of U.A.E. business process outsourcing (BPO) market. Using BPaaS to streamline the multiple workflows by scheduling them in an automated manner is a major factor that might create an opportunity for the growth of the U.A.E. business process outsourcing (BPO) market. Also with the growing number of successful startups across the globe will adopt BPO services for saving their overhead costs, which can create big opportunities for the U.A.E. business process outsourcing (BPO) market. BPO contact centers are particularly susceptible to a skills shortage due to the companies' multidisciplinary nature. A high attrition rate in the BPO industry is expected to challenge the market.

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Some of the major players operating in the U.A.E. business process outsourcing (BPO) market are:

IBM Corporation, Accenture, Capgemini, Infosys Limited, Tata Consultancy Services Limited, ADP, Inc., ALTECiSyS, AMDOCS, Cognizant, Concentrix Corporation, Genpact, HCL Technologies Limited, IBT., Intetics Inc., NCR Corporation, NTT DATA Corporation, Plaxonic Technologies, Protiviti Inc., Sodexo, TTEC and Wipro Limited among others. DBMR analysts understand competitive strengths and provide competitive analysis for each competitor separately.

For instance,

• In December 2021, Capgemini partnered with Volvo Car APEC in the digital transformation of its operations through delivering customized digital journeys. This has helped the company to accelerate revenue growth and improve the market share holdings
• In November 2021, NCR Corporation partnered with Starbucks EMEA. This has helped Starbucks to increase its customer satisfaction and technology transforms. This has helped the company to improve the sales and increase its brand value in the market

U.A.E. Business Process Outsourcing (BPO) Market Scope and Market Size

• On the basis of outsourcing type, the U.A.E. business process outsourcing (BPO) market is segmented into offshore, nearshore, and onshore. In 2022, the offshore segment is expected to dominate the overall market with the largest market share owing to the factor such as low labor cost, proper communication, easy access to highly skilled labor, quality service, and others.
• On the basis of sector, the U.A.E. business process outsourcing (BPO) market is segmented into non-government and government. In 2022, the non-government segment is expected to dominate the overall market with the largest market share owing to the factor such as low set of rules and regulations as compared to government sector.
• On the basis of service, the U.A.E. business process outsourcing (BPO) market is segmented into voice processing, telemarketing services, 3D visualization services, image edition services, virtual staffing services, and others. In 2022, the voice processing segment is expected to augment the market with the largest market share due to the increase in the need for a high conversion ratio, maintaining customer relationship management and resolution, growing service-based industries speed, among others.
• On the basis of application, the U.A.E. business process outsourcing (BPO) market is segmented into talent & HR services, sales & marketing, finance & accounting, sourcing, procurement & supply chain, facilities & administrations, customer care, training, product engineering, and others. In 2022, the customer care segment is expected to hold the largest share due to a wide range of call centers, rising need for technical assistance amongst varied industries, access to specialized expertise, and others.
• On the basis of ownership, the U.A.E. business process outsourcing (BPO) market is segmented into third party and captive. In 2022, the captive segment is expected to augment the market with the largest market share in terms of improved security and authority, long-term commitment, and optimum level of control, among others.
• On the basis of deployment mode, the U.A.E. business process outsourcing (BPO) market is segmented into on-premise and cloud. In 2022, the cloud segment will dominate the market as it lowers the processing time for data-intensive business processes, cost reduction features, and efficient scalability. Moreover, the rise in acceptance of the platform for outsourcing entire business processes will further tend to drive the market.
• On the basis of organization size, the U.A.E. business process outsourcing (BPO) market is segmented into large enterprises and SME's. In 2022, the large enterprise segment is expected to dominate the market owing to several factors such as cost-cutting benefits, efficient pricing structure, flexible staffing solutions, comprehensive service offering, and others.
• On the basis of outsourcing approach, the U.A.E. business process outsourcing (BPO) market is segmented into best-shore, bundled services, contract based and fee for service. In 2022, the contract based segment is expected to hold the largest market share due to the rising need for transparency between the company and service holder, higher work flexibility, and others.
• On the basis of end-user, the U.A.E. business process outsourcing (BPO) market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & ecommerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others. In 2022, the IT and telecommunication segment is expected to dominate the market owing to rapid industrialization and an increase in the growth of IT companies U.A.E.

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U.A.E. Business Process Outsourcing (BPO) Market Country Level Analysis

U.A.E. business process outsourcing (BPO) market is segmented into nine notable segments based on outsourcing type, sector type, service, application, deployment mode, organization size, ownership, outsourcing approach and end-user.

Dubai accounted for maximum share in the U.A.E. business process outsourcing (BPO) market, due to presence of large number of companies and technical advancement in toll collection system.

The country section of the business process outsourcing (BPO) market report also provides individual market impacting factors and changes in regulation in the market domestically that impacts the current and future trends of the market. Data points such as new sales, replacement sales, country demographics, regulatory acts and import-export analysis are some of the major pointers used to forecast the market scenario for individual countries. Also, presence and availability of global brands and their challenges faced due to large or scarce competition from local and domestic brands, impact of sales channels are considered while providing forecast analysis of the country data.

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